A Guide for Pharmacies: Supplying and Advising on Glutanex Products Over the Counter

1. Products you can stock and where each belongs on the shelf

Each of the three Glutanex home-use products meets a specific need. If the pharmacy places all three side by side, the one-line explanation below for each is enough for customers to understand the difference themselves.

• Glutanex Cica Cream (50 g): calm and softness for sensitive or dry skin; with Centella asiatica, glutathione, EGF and PDRN. Amount according to the source: about 1 ml, 2 to 3 times a day.
• Glutanex Night Serum: hydration and softness at the end of the evening routine; with glutathione, peptides and collagen. After cleansing and toner.
• Glutanex Snow White Cream: a non-sticky tone-up day cream; a temporary cosmetic effect; with glutathione, thioctic acid and vitamin C. It is not a sunscreen.
• Glutanex Sunstick: not supplied until the SPF label and the documentation for the same batch are verified, and it should not be presented as a sunscreen.

2. Short answers to frequent questions at the counter

The answers below are written for a few-second conversation at the counter: accurate, free of exaggeration and repeatable.

• "Will this cream remove dark spots?": No. Glutanex products are care products. For dark spots or melasma, a dermatologist prescribes an approved treatment.
• "Does glutathione whiten the skin?": There are small studies of the oral and topical forms, but how long the effect lasts and how large it is remain unclear. Expect hydration, calm and a more even look from these creams.
• "Which one should I buy first?": Sensitive or dry skin: Cica Cream. Dull skin that gets dry at night: Night Serum. Just a daytime look: Snow White Cream. Start one, and once your skin tolerates it, add the next.
• "Does Snow White contain sunscreen?": No. A separate sunscreen with SPF 30 or higher is needed.
• "Do you have Glutanex injections?": Injectable products are reviewed only for qualified centres, through the professional inquiry route; they are not supplied in pharmacies.

3. When to refer instead of selling

The right referral raises the pharmacy's credibility. In the following cases, refer the customer to a dermatologist or their treating physician before recommending a product.

• An active skin condition: eczema, psoriasis, rosacea, inflammatory acne or a skin infection.
• An open wound, damaged skin or a visit immediately after a cosmetic procedure; in this situation Cica Cream should be used only on the advice of the specialist who performed that treatment.
• Pregnancy and breastfeeding: the full cosmetic ingredient list of these products is not disclosed in the official source.
• Concurrent use of retinoids, acids or prescription topical medications; the order and spacing of use should be agreed with a physician.
• A request for a product for a child; these products are presented for adults.
• A history of allergy to centella, peptides or similar ingredients.

4. Storage in the pharmacy and advice for customers

• All Glutanex home-use products should be kept in a cool, dry place, away from direct light, with the cap tightly closed; a shelf next to a sunny window display is not suitable.
• No product should be placed in a fridge or freezer without an explicit instruction on the label.
• Record the batch number and expiry date when goods arrive, and do not supply opened packs or packs with a damaged seal.
• Advise customers to write the opening date on the pack and to stop using the product if its smell, colour or texture changes.
• When handing a product to a customer, treat the label on that pack, not a verbal explanation, as the reference for the amount to use.

5. Authenticity and the pharmacy's responsibility

The pharmacy supplies products under its own name and reputation, so the supply chain must be traceable. For each delivery, check the product's full English name, volume, batch number and date against the manufacturer's official page, and file the invoice with the supplier's full details.

The US Food and Drug Administration has repeatedly warned about skin-lightening products with hidden ingredients such as mercury or hydroquinone. A product that claims rapid lightening, lacks a complete label or has arrived through an unclear route should not go on a pharmacy shelf, even under a familiar name.

6. The partnership and distribution route with LILWANA

LILWANA has a separate route for pharmacies and distribution centres. Requests are submitted through the contact form by choosing the "Partnership & distribution" type, and include a review of documents, supply conditions and stock coordination. To speed things up, have the pharmacy's name, city, licence number, the person in charge and the list of products you want ready.

In this partnership, LILWANA provides product information to the same standard as the product page: the official source, the date of the last check, key ingredients, warnings and the limits of claims. The aim is for the pharmacy to be able to tell customers exactly what the website says; no more and no less.